Frequently Asked Questions
We are Yumi, a UK based chewable supplement brand. We launched in 2017 and have been growing rapidly ever since. We are a team of like-minded and passionate people, who love to stay healthy. We are excited about learning new things, taking risks and making our customers happy!
We believe that everybody should be able to enjoy taking vitamins and supplements... and that's why we created Yumi! We are on a mission to help you follow your wellbeing goals and have fun along the way. Say goodbye to the hard-to-swallow pills, our chewable vitamins offer all the benefits of traditional supplements in tasty gummy form.
Our office is based in Manchester, United Kingdom. This is where we ship all our UK (and some international) orders from!
Orders & Delivery
You can choose between 1st and 2nd class shipping with Royal Mail. 2nd class shipping postage costs £3.49 and takes 2-3 working days to be delivered since collection. 1st class shipping postage costs £4.49 and takes 1-2 working days to be delivered since collection. If you order before 2pm on a weekday, we should be able to ship your parcel on the same day; otherwise it will be shipped the next day. If you order after 2pm on Friday, your parcel will be collected on the following Monday.
All orders to the EU are shipped from our fulfilment partners in The Netherlands. EU delivery usually takes 3-7 days to arrive. Shipping to the rest of world will be done via Royal Mail Air Mail. Shipping can take up to a month to arrive to some countries and locations.
An email will be sent to you within 24 hours of dispatch with your tracking number.
Please contact us within 30 days after placing your order, and we will do anything we can to help. If an item sent by Royal Mail has not been received it can often be found at the local sorting office awaiting collection. If not, the Royal Mail has a specific procedure that we can follow in the event of a missing parcel. For deliveries to Europe and the rest of the world, if your item is not collected and is returned to us, we will issue a refund minus the cost of postage. If not received on time, your international parcel will be deemed lost after 21 days since shipment date. We can then arrange a replacement or a full refund.
Please note that we ship a variety of gummy products internationally. We always make sure to provide a customs declaration form to speed up processing. However, due to the often changing laws regarding some of the products and their labelling that vary within countries and even federal territories, we cannot offer compensation in case the product is seized by customs authorities, so please check the legal requirements in your country before placing your order.
Returns & Refunds
You can return any unwanted items you have received within 14 days of receipt if the product hasn’t been opened. If you need a replacement for a different product of the same value, we will send a replacement free of charge after you return the previous item. Please email email@example.com first, telling us your order number and why you require a replacement.
At this time our policy is that customers return items to us at their own cost unless the goods are faulty. For more information, please see our Returns, Refunds & Cancellations Policy.
Once we have received and checked your return, you will receive a refund. This usually takes up to 7 business days to complete. In the case of a refund to a credit card, the refund may take up to 30 days to complete.
All of our products have been tested by a UKAS accredited laboratory and contain less than 5 parts per million gluten. Our Bedtime (5HTP) gummies contain gluten free malt syrup.
Yumi products do not contain gelatin and are vegan verified.
Yes, of course! Yumi gummies have been designed to be used in combination with one another to help you address your daily needs and help achieve your personal health goals.
They're all natural! Colours and flavours are all derived from fruits, vegetables, grains and herbs.
We use various natural ingredients including sugar from sugarcane, and corn (not high fructose corn syrup) to make our gummies. We chose not to use artificial sweeteners because they have been linked to bad health issues, and we wanted to stick with only natural ingredients.
While our products are easily eliminated from the body without causing any side effects, high doses of fat-soluble nutrients such as vitamins D and A are stored by the body. However, none of our products contain added iron, the primary concern in cases of multivitamin overdose. Please contact your physician or doctor to discuss your concern.
You can take the supplements at any time of the day. The most important thing is to remember to take your supplements daily, as nutritional health transformations take place over time!
Safety & Quality
Our products are made and approved in accordance with the FSA good manufacturing practices that require our manufacturers to validate the composition, identity, strength, and purity of all products produced.
We recommend always speaking with your doctor or physician prior to taking any dietary supplements during pregnancy or breastfeeding.
It is best to store your supplements in a cool, dry place at room temperature. It is also important to keep them away from direct sunlight and other heat sources as the gummies can melt if stored over 40°C.
Yes! All of our Yumi Nutrition containers can be recycled.
Yumi products expire 24 months from the date at which they were manufactured. Vitamins and minerals naturally break down over time, so whilst they’re safe to take, we do not guarantee their effectiveness.
You do not need to have an account to place an order, however creating an account will allow you to view all of your previous orders in one place.
An account will not be created for you automatically. You can create an account by signing up on our website. If you are subscribed to a product, you will need to create an account using the same email address used to subscribe, this will be the same email address linked with your PayPal account.If you have placed orders in the past and wish to create an account, contact our customer care team who can send you a personal account invite request.
You can delete your account by contacting our customer support team by email or telephone.
To redeem a discount code, add products to cart then proceed to view cart. You can then click on the black button that leads to checkout. There, on the right hand side, you will see a text box where you can type in the code. Once you click ‘apply’, the discount should appear in the price breakdown below.
Subscribe & Save
Yes you will receive a new bottle of gummies each month unless you order Mindfulness 60 which is every 2 months.
Your recurring order is generated automatically on the same date each month. It will be sent with Royal Mail tracked 2nd class and should be delivered to your doorstep within 2-3 working days. All the Yumi subscriptions are shipped on the same working day if the order is placed before 13:00 GMT.
With each subscription order, you save 15%. The discount is applied automatically once you set up your subscription. You can benefit from saving on more than just one bottle a month, because the number of subscriptions you can have is unlimited.
If you no longer want to receive your gummies on a monthly basis, you can cancel your subscription in your PayPal account. If you prefer us to do it for you or if you have any questions about your subscription, don’t hesitate to get in touch, we are here to help!
Your subscription will run as long as you want it to continue. You can cancel anytime or put your subscription on hold if you want to take a break. If you are moving home, you can update your shipping details in your PayPal account or simply get in touch with us.