Delivery Policy – Yumi Nutrition

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Delivery Policy

Delivery Policy

Here at Yumi Nutrition Ltd. we pride ourselves on excellent customer service.

We know that you don't want to wait days for your order to arrive. That's why we send every order within the UK Mainland by Hermes or Royal Mail. Which means that, all being well, you should receive your parcel the following working day after it has been despatched or within 5 days.

However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will usually take a little longer to arrive.

How will my parcel be sent UK mainland?

Please see below * for list of Postcodes which our Couriers do not count as UK Mainland and therefore charge us extra.

Based upon the weight of your item(s) you will have three options for your postage either Standard Postage, Second or First Class Shipping postage.

Standard postage is FREE dependent on the weight and size of your order and will be sent by Hermes and should take 2 - 4 working days for delivery. Should the item not arrive within this timescale please contact us. 

Standard Postage for multiple orders or large items will be sent using a courier and should take 2 - 3 days for delivery.

Second class postage cost £0.99 and will take 2-3 working days to be delivered.

First class Shipping postage cost £4.49 (on orders before 3pm) - items will be sent using Royal Mail 1st Class Signed (please note they do not deliver on a Sunday).

How will my parcel be sent Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland?

Postcodes included within this section are:

  • AB31 - 38, AB41 - 45, AB51 - 56.
  • FK19 - 20
  • HS1 - 9
  • IV1 - 32, IV36, IV40 - 49, IV51 - 56
  • KA27 - 28
  • KW1 - 17
  • PA20 - 49, PA60 - 78, PA80 - 88
  • PH1, PH5 - 10, PH15 - 26, PH30 - 44
  • ZE1 - 3

Postage cost Free (smaller items) these will be sent by Hermes or Royal Mail and should take 3 - 4 working days for delivery. Should the item not arrive within this time scale please contact us.

 

How will my item(s) be sent Western Europe?

All items will be sent using Royal Mail.

Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

How will my item(s) be sent rest of the World?

Shipping to the rest of world will be done via Royal Mail Air Mail. Shipping can take up to a month to arrive for some countries and locations.

Please note we have made every effort to make our shipping charges as accurate as possible, however occasionally the amount charged may be insufficient to cover the cost. If this is the case you will be given the opportunity to either pay the additional amount or alternatively we can cancel your order and issue a full refund.

How will I know when my order has been dispatched?

When your order has been dispatched you will receive an e-mail notification advising of this.

Help! I haven't received my parcel, what should I do?

Contact us - we will do anything we can to help. If an item sent by Royal Mail has not been received it can often be found at the local sorting office awaiting collection. If not, the Royal Mail has a specific procedure that we can follow in the event of a missing parcel.

If your order has been dispatched with Hermes then we can track and trace it using their online system.

For deliveries to Europe and the rest of the world, if your item is not collected and is returned to us then we will issue a refund minus the cost of postage to Yumi Nutrition Ltd. If not received, these items will not be deemed to be missing until two weeks have passed.