Our FAQs

You can choose from Royal Mail, EVRi or DPD at checkout:

Royal Mail 1st Class: £3.99
Royal Mail 2nd Class: £2.99
EVRi Next Day: £3.99
EVRi Two Day: £2.99
DPD Premium Next Day: £5.99

Royal Mail and EVRi delivery is free on orders over £29. DPD delivery is free on orders over £100.

Order by 2pm for same-day dispatch with Royal Mail, or by 4pm for EVRi and DPD.

International orders are dispatched from our UK fulfilment centre using Royal Mail International.

The service has a maximum parcel weight of 2kg, which is approximately 5–6 bottles of gummies. Delivery can take up to 2–3 weeks depending on your destination, with shipping typically costing between £7.99 and £11.99.

Please remember that local customs charges or import fees aren’t included in our shipping prices and remain the responsibility of the recipient.

We’ll email you within 24 hours of dispatch with your tracking details, so you can follow your order on its way.

If your order hasn’t arrived, please get in touch with us within 30 days of placing your order and we’ll do our best to help.

You can also contact your chosen courier directly using your tracking information.

International rules for supplements and labelling can vary between countries and territories.

We provide the relevant customs declaration with international orders, but we recommend checking your local import requirements before ordering. Unfortunately, we can’t offer compensation for products seized by local customs authorities.

Yes. Unopened products can be returned within 14 days of receiving your order.

If you’d like to exchange your product for another item of the same value, we can arrange a replacement once your original item has been returned.

Email hey@yuminutrition.com with your order number and the reason for your return, and our team will help you from there.

Unless your product is faulty, return postage is your responsibility.

You can find the full details in our Returns, Refunds & Cancellations Policy.

Once your return has arrived and been checked, we’ll process your refund.

This usually takes up to 7 business days. Depending on your card provider, it can take longer for the funds to appear in your account.

Because the best wellbeing routine is one you’ll actually stick to.

Our chewable supplements make everyday nutrition simple and enjoyable, without the need for hard-to-swallow tablets or complicated routines.

Small habit. Easy routine. Something you can look forward to taking every day.

Our products have been tested by a UKAS-accredited laboratory and contain less than 5 parts per million of gluten.

Our Bedtime 5-HTP gummies contain gluten-free malt syrup.

Yes. Yumi gummies contain no gelatine and are vegan verified.

Suitability varies between products, so always check the individual product label for age guidance.

If you’re unsure whether a supplement is suitable for your child, we recommend speaking with a healthcare professional before use.

Some Yumi products can be used alongside one another, but individual formulas may contain overlapping vitamins, minerals or active ingredients.

Always check the recommended daily intake and product labels before combining supplements. If you’re unsure what’s right for you, speak with a healthcare professional.

We focus on ingredients that make everyday wellbeing simple and enjoyable, including natural flavours and colours derived from sources such as fruits, vegetables, grains and herbs.

Some of our gummies contain sugar as part of their formulation, including sugar derived from sugar cane and corn.

You’ll find the complete ingredients and nutritional information on each individual product page and label.

Always follow the recommended daily intake shown on the product label.

If you’ve taken more than recommended or have any concerns, speak with a healthcare professional for advice.

Follow the directions on your individual product label, as the best time can vary depending on the formula.

Whichever product you choose, consistency matters — small daily habits are what make a routine easier to maintain.

Our products are manufactured in line with applicable food supplement manufacturing standards, with processes in place to verify their composition, identity, strength and purity.

Quality and trust are an important part of making everyday nutrition feel simple and reassuring.

If you’re pregnant or breastfeeding, we recommend speaking with your doctor or another qualified healthcare professional before taking any dietary supplement.

Keep your gummies somewhere cool and dry at room temperature, away from direct sunlight and heat.

Avoid temperatures above 40°C, as excessive heat can cause the gummies to melt.

Yes. Yumi containers can be recycled.

Yumi products have a 24-month shelf life from manufacture.

For the best experience and intended nutrient levels, always use your gummies before the expiry date shown on the packaging.

No. You can order without creating an account.

Creating one does make things easier, though — you’ll be able to view your previous orders and manage your details in one place.

No. You’ll need to create your account separately.

If you have a subscription, make sure you use the same email address you used when subscribing so everything can be linked correctly.

If you’ve ordered from us before and need help accessing your account, our customer care team can help.

Yes. Contact our customer care team and they can help you with your request.

Add your products to your basket and continue to checkout.

Enter your discount code in the promotional code box and select Apply. Your discount will then appear in your order summary if the code is valid.

Not at all. Choose whichever works best for you: a one-time purchase or Subscribe & Save.

With a subscription, you’ll save on every order and receive regular deliveries, while staying completely in control of your schedule.

You’ll get 10% off every order plus free delivery, making it easier to keep your daily routine stocked and on track.

Your Yumi order is delivered automatically each month, so staying consistent takes one less thing to think about.

You can change your delivery date, skip an order or update your details whenever you need to.

Yes. You’re always in control.

Pause, edit, skip or reschedule your deliveries whenever you need to.

You’ll be charged monthly, based on the date you originally started your subscription.

We accept major credit and debit cards, excluding American Express.

Payment is taken before your order is dispatched. We’ll send you a confirmation when your order is being prepared and another when it’s on the way.

Recurring subscription payments via Apple Pay or Google Pay aren’t currently available.

It’s easy:

1. Log in to your Yumi account.
   
2. Open Subscriptions.
   
3. Update your payment or delivery details as needed.

Yes. If you’ve subscribed before, you can currently get your first month free when you restart your subscription.

Yes. You’ll continue to receive 10% off every order and free delivery, as well as your first month free when you restart.

It’s available for a limited time, so we recommend restarting while the offer is live.

Not currently. Yumi subscriptions are currently available in the UK only.

First, check your spam or junk folder.

If your confirmation still hasn’t arrived after an hour, email hey@yuminutrition.com and our customer care team will help.